Support
Welcome to Urban Mandi Support! We are here to assist you with any questions or concerns regarding your shopping experience. Browse through our support topics below or reach out to us directly.
Frequently Asked Questions (FAQs)
1. Ordering & Payment
Q: How can I place an order?
A: You can order fresh fruits and vegetables through our website by adding items to your cart and proceeding to checkout. You can also visit our physical stores in Delhi, Noida, and Gurugram.
Q: What payment methods do you accept?
A: We accept online payments via credit/debit cards, UPI, net banking, and cash on delivery (COD) for select locations.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 30 minutes of placement. Contact our support team immediately for assistance.
2. Delivery & Shipping
Q: What are your delivery areas?
A: We currently deliver across Delhi, Noida, and Gurugram. More locations coming soon!
Q: How long does delivery take?
A: Standard delivery takes 2-4 hours, while express delivery is available within 90 minutes in select areas.
Q: Do you charge for delivery?
A: Delivery charges vary based on location and order value. Free delivery is available for orders above ₹500.
3. Returns & Refunds
Q: What if I receive damaged or spoiled produce?
A: We ensure the best quality, but if you receive a damaged item, please contact us within 24 hours for a replacement or refund.
Q: How do refunds work?
A: Refunds are processed within 5-7 business days to your original payment method.
4. Account & Support
Q: How do I create an account?
A: Click on ‘Sign Up’ and follow the steps to create an account with your email or phone number.
Q: I forgot my password. What should I do?
A: Click on ‘Forgot Password’ on the login page to reset your password via email or SMS.
Contact Us
If you need further assistance, feel free to reach out:
We are always here to help you with fresh and hassle-free shopping!
