Privacy Policy

Introduction

We M/s RSND Retail LLP incorporated as per the provisions of the Companies Act 2013, are committing to protecting the privacy and security of your personal information. At Urban Mandi, your privacy is of utmost importance to us.

This Privacy Policy explains how we collect, use, process and disclose information about you. By using our website/ app/ platform and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”) in addition to our ‘Terms of Use.’ We encourage you to read this privacy policy to understand the collection, use, and disclosure of your information from time to time, to keep yourself updated with the changes and updates that we make to this policy.

This privacy policy describes our privacy practices for all websites, products and services that are linked to it. However, this policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable site.

Scope and Applicability

RSND Retail LLP (“RSND,”  URBAN MANDI” “the “Company,” “we,” “us,” and “our,”) respects your privacy and is committed to protecting it. This policy sets out:

• The types of information that RSND may collect from you directly or through automated means when you access or use its website, application and other online services (collectively, referred as “Services”); and
• its practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only on the collected information through its Services, in email, text and other electronic communications sent through or in connection with the Services. This policy does not apply to information that you provide to, or that is collected by, any third-party that you use in connection with its Services. RSND encourages you to consult directly with such third parties about their privacy practices.

Please read this policy carefully to understand the policies and practices of RSND regarding your information and how RSND will treat it. By accessing or using its Services and/or registering for an account with RSND or Urban Mandi, you agree to this privacy policy, and you are consenting to RSND collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the required information, RSND may not be able to provide all of its Services to you.

This policy may change from time to time, and your continued use of RSND’s Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically and regularly for any updates.

Permissible Age: The Services are not intended for users under the age of 18, unless permitted under applicable local laws (“Permissible Age”). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age.

Collection and use of collected

RSND collects several types of information from and about users of our Services, which includes Personal and Non-Personal Information. Personal information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have; and Non-Personal Information includes data about your internet connection, the device(s) you use to access our Services, your usage details and other such information that does not pertain to your identity.

We collect this information directly from you when you provide it to us; indirectly from third-parties (such as social media websites authorized by you); and/or automatically as you navigate through our Services (such as usage details, IP addresses, cookies, web beacons and other tracking technologies).

1. Information provided by you / collected by RSND from you.

The information we collect on or through our Services may include:

• Personal information:Name, address, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number, date of birth, anniversary date, user bio and website.
• Your content:Information you provide through our Services, including ordering details and history, contact information of people you provide to us for various features, and other information you provide on our Services or your account profile. You have the option to provide  contacts including that of your friends or other parties to avail certain Services. By providing any such information you confirm that you have such an individual’s consent to share their personal information with RSND.
• Your searches and other activities: The search terms you have looked up and results you selected.
• Your browsing information: How long you used our Services and which features you used; the ads you clicked on.
• Your communications: Communications between you and delivery partners, or sellers through our Services, and retails outlets under the name of Urban Mandi, some of which may be recorded for internal purposes; your participation in a survey, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your correspondence with our customer service and other grievance redressal mechanisms. If you send information from the Services via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive. If you provide specific feedback to us via any mode of communication including emails, we may forward your information to the relevant third-party seller, retail stores for improving the Services provided to you.
• Your transactional information:If you make purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your mobile phone number, address, email, billing information and payment information. This information may be shared with retail stores operated and managed in the name of Urban Mandi which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies, as further described below under “Payment Card Information.”

2. Collection of Information Through Automatic Data Collection Technologies

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.

• Usage information:Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.
• Computer and device information:Information about your computer, internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, mobile network information and the device’s telephone number.
• Stored information and files:Our applications may also access metadata and other information associated with files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
• Location information: Our applications collect real-time information about the location of your device, as permitted by you.
• Last URL visited: The URL of the last web page you visited before visiting our websites.
• Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
• Your preferences: Your preferences / settings such as time zone and language.
• Your activity on the Services:Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited or engaged with our Services, the date and time you used the Services, error logs, and other similar information.
• Mobile status:For mobile application users, the online or offline status of your application.
• Applications:If you use the RSND application, RSND may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and enable RSND to provide you with a personalized experience.
• Precise Location Information:When you use one of our location-enabled services (for example, when you access Services from a mobile device), we collect and process information about your mobile device’s GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you.
• Cookies and Other Electronic Tools: RSND and its third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and other similar files or technologies to collect and store information in respect to your use of the Services and third party websites. This enables us to recognize you (for example, as a registered user), store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. RSND may use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

3. Collection of Information from Third Parties

We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.

We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you.

How we use the collected information

We use the collected data to:

• To Process orders and deliver products.
• To enhance your shopping experience on our platform
• To Provide Customer Support
• To send Promotional Email about offers, updated, of new services (if you opt in)

Sharing Your Information

RSND does not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers to fulfill orders, process payments, or analyze website traffic. These providers are bound by confidentiality agreements.

Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device to track your preferences and activity. You can disable cookies through your browser settings, but this may limit some functionalities of our site.

Data Security

We take all reasonable precautions to protect your information. Our website uses SSL encryption for secure data transmission. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• To access the Personal Data we hold about you
• Request corrections to incorrect or incomplete data.
• Request the deletion of your personal data (subject to Applicable Laws).

Updates to this Policy

 

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: support@urbanmandi.com

Phone: +919599297772, 9599297774, 9599297775, 9599297776