Return Policy

We at Urban Mandi strive to provide fresh and high-quality fruits and vegetables. If you are not satisfied with your purchase, please refer to our return policy below:

1. Eligibility for Returns

   • Returns are accepted only if the product is damaged, defective, or of poor quality upon delivery.
   • The return request must be raised within 24 hours of delivery.

2. Return Process

   • Contact our customer support team via email or WhatsApp with order details and images of the defective product.
   • Our team will assess the request and arrange for a replacement or refund if applicable.
   • The item should be in its original packaging and unused.

3. Non-Returnable Items

   • Products that have been consumed or stored improperly are not eligible for return.
   • Perishable items that have exceeded the return time window are not eligible for return.